Contacting Fourplex support

If you can't find an answer in the help articles, you can send a request to the Fourplex support team. You don't need to sign in.

How to send a support request

1. Scroll to the bottom of any Help Center page to the Still need help? form.
2. Enter your name and email, and your HOA name if you have one.
3. Choose the topic that best fits your issue and describe what you're trying to do and what's happening instead.
4. Complete the verification check and select Send to support.

You'll see a confirmation on the page, and we'll reply to the email address you entered.

Common questions

How long until I hear back?

We usually reply within 1–2 business days.

I'm signed in to Fourplex. Is there another way?

Yes. Board members and residents can also open Support inside the app to send a support or feature request.

What should I include?

The page or feature you were using, what you expected to happen, and what happened instead. Screenshots aren't supported in the form, so describe any error message you see.