Payments
View what you owe, pay dues, one-time charges, and manage saved payment methods
Where do I find the Payments page?
Click the Payments tab in the top navigation bar inside your portal. If you owe money, the tab shows a small amber badge with the number of items that need attention.
Your balance — one number for everything you owe
The Your balance card at the top of the Payments page combines your monthly dues and any one-time charges into a single dollar amount. You don't need to add them up yourself.
- If you owe nothing, the balance shows $0.00 in green.
- If you have past-due months, the label reads Amount due · past due in amber.
- The Autopay on / off pill in the card header shows whether your dues are set to pay automatically each month.
How do I pay?
Click the Pay $X button in the balance card. This opens the payment checklist where you can review every item you owe and pay them all in one step with one processing fee.
Paying multiple items at once
When you owe past-due dues, the current month's dues, or one or more one-time charges, the payment checklist shows all of them pre-selected. You can:
- Review each item and uncheck anything you don't want to include.
- See the combined total and the single processing fee update as you make changes.
- Choose one of your saved payment methods, or use a different payment method to add a new card or bank account without leaving the flow.
- Click Pay $X · N items to submit one payment covering everything selected.
One invoice is created, and one processing fee applies to the full amount — you are never charged a separate fee per item. This flow is still manual: even if autopay is on for dues, Fourplex waits until you review the checklist and click Pay.
Catching up on past-due months
If you are behind on multiple months, the dues card shows a Pay all button with the total past-due balance. Clicking it opens the same catch-up checklist described above. All past-due months and any open one-time charges are pre-selected. Uncheck any item to exclude it from this payment.
If a previous catch-up payment failed, the failed items become selectable again. You can retry the same full checklist, pay only one failed month, pay only the one-time charge, or select a smaller combination.
Paying only one past-due month
In the dues card, each past-due month is listed individually. Click the Pay link next to a specific month to pay just that one month without touching anything else.
Paying a one-time charge on its own
Open the One-time charges section and click Pay now next to the charge. This opens a dedicated payment screen for that charge only. If you also owe dues, you can instead use the main Pay $X button to combine dues and the charge in one payment.
An open one-time charge may have a Stripe invoice prepared behind the scenes, but it should not show Processing until you submit a payment from the portal.
What does "Processing" mean?
After you submit a payment, each item you paid shows a Processing pill, and your balance card shows $0.00 with a "$X processing" note. This means the payment has been submitted and is on its way.
Bank (ACH) transfers typically take 1-3 business days to fully settle. Card payments usually settle faster. For bank payments, Fourplex sends a processing email right after submission and a second email once Stripe confirms the payment was successful. While processing, you cannot submit another payment for the same items.
Processing always means a real payment attempt was submitted. A newly issued one-time charge should appear as due and payable, not processing, until you click Pay.
What happens if my payment fails?
If a payment fails after processing, the owed amount is automatically restored. Each affected item shows a red Payment failed pill, and the Pay button reappears so you can try again.
For a combined payment, all selected items from that failed attempt are released for retry. You do not have to retry the exact same bundle.
You will receive an email explaining what went wrong and what to do next. Your board will also be notified so they are aware.
For persistent failures:
- If you used ACH bank transfer, confirm the linked account is still active and has sufficient funds.
- If you used a card, check that it has not expired and that the billing address is correct.
Emails you will receive
You receive an email after every payment outcome:
| Outcome | Email sent to you |
|---|---|
| Bank payment submitted | Processing notice with amount, items paid, and expected ACH settlement timing |
| Payment succeeded (dues, manual) | Confirmation with amount and items paid |
| Payment succeeded (one-time charge) | Confirmation with the charge name and amount |
| Payment failed (dues or charge) | Failure reason and instructions to retry |
Your board receives a separate notification when a payment fails so they can follow up if needed.
Autopay
Autopay covers future monthly dues. It does not automatically pay past-due months or one-time charges.
When autopay is active, the Payments page shows the saved card or bank account, next charge, and monthly dues amount. Click Change to choose another saved method or add a new card or bank account inline. Before the change takes effect, you review the billing date, next charge, method type, dues, processing fee, and total.
To stop automatic dues payments, open the autopay details and click Turn off autopay. Fourplex asks you to confirm before cancelling.
Can I pay just one past-due month at a time?
Yes. In the dues summary card, each past-due month is listed with an amber "Pay" link. Clicking the link takes you to the single-month payment screen for that specific month.
- Review the amount and fee.
- Choose a saved method, or add a new card or bank account inline.
- Click Pay to submit.
On success you are returned to the Payments page and that month's status shows as Paid.
How do I pay a one-time charge?
Open the One-time charges section on the Payments page and click Pay now on the charge you want to pay. This opens a full-page payment screen for that specific charge.
- Review the charge amount and fee.
- Choose a saved payment method, or use a different method to add one during checkout.
- Submit the payment.
If you are also behind on dues, you can instead use Pay all from the dues card to combine selected past-due months and selected pending one-time charges in one checkout.
Saved payment methods
Saved cards and bank accounts are stored by Stripe. Fourplex shows the method type and last four digits so you can choose the right method.
If the same card or bank account has been saved more than once in Stripe, the Payments page shows one combined saved method instead of duplicate entries.
You can use saved payment methods to:
- pay a current dues month
- pay selected past-due months
- pay a one-time charge
- choose the method for autopay setup or changes
If you do not already have a saved payment method, dues, charge, and autopay flows let you add one inline and optionally save it for future payments.
What processing fees apply?
Fees depend on your saved payment method:
- ACH bank transfer — 0.9% of the payment, capped at $5.
- Credit or debit card — 3% of the payment plus $0.30.
The fee is shown before you confirm any payment so there are no surprises. When paying multiple items at once, the fee is calculated on the combined total — not charged per item.
Where can I see my payment history?
The Payment history section on the Payments page lists all completed payments, most recent first. Each row shows:
- A Dues or Charge chip for each item included in the payment
- The period or charge title for each item
- Payment method and date
- Amount
- Status pill (Paid, Processing, Failed)
When you pay multiple dues months or assessments in one checkout, Payment history shows them together as one payment with itemized charges, one processing fee line, and one receipt.
For online Stripe payments, that receipt opens the Stripe-hosted invoice or receipt. For manual payments recorded by your board, Fourplex opens a generated receipt using the payment details on file.
If a payment is still processing, the receipt button appears disabled. Hover over it to see that the receipt will be available after processing finishes.
I don't see a Payments tab or any dues information. Why?
Your board may not have finished setting up dues collection. Until the board links a bank account and sets a monthly dues amount, the Payments page shows a "Dues not set up yet" message. Contact your board if you have questions about when dues will start.
Last updated: 2026-06-12